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Frequently Asked Questions


General Questions

- Teezme ?
- What material are the tee-shirts made of?
- Is the quality of my photograph good enough
- Which types of document format are acceptable?
- My design has a background colour. Will it be wiped out?
- How can a design without a background colour be downloaded onto a dark tee-shirt?
- Which printing techniques are used for the tee-shirts?
- What does DPI stand for?
- How can I contact you?



How does it work ?

- How can I select a tee-shirt?
- How do I choose the colour of the tee-shirt?
- How do I choose my size?
- How do I put a design, photo or text on my tee-shirt?
- How can I change the position, size, colour of a design or text?
   - "Size" function?
   - "Rotation" function?
- What is the rectangular frame in the middle of the tee-shirt's creation module used for?
- How do I add my completed tee-shirt to my shopping basket?
- How do I add more articles?



Ordering and Payment Questions

- How can I register on the TEZZME site?
- How much does postage cost?
- Am I told when my order is ratified?
- How are payments secured?
- What are your delivery times?
- Can I change my order?
- What should I do if I receive a defective article or if there is a mistake?
- How do I pay for my order?



General Questions

- Qui sommes-nous ?

TEEZME est situé au 93 rue de la Verrerie à Paris dans le 4ème arrondissement. Notre entreprise est créée depuis le mois d’avril 2005. Nous réalisons l’impression de motifs, images, photos, sur textile et accessoires (principalement sur T-shirts, casquettes) Nous vous accueillons à la boutique : le lundi de 13h00 à 19h30, du mardi au samedi de 10h30 à 19h30. Notre site internet est ouvert depuis le 16 mars 2009.


- What material are the tee-shirts made of?

Most of our T-shirts are 100% cotton although some articles have a small percentage of other materials (e.g.: polyester). The basis weight depends on the model but is always greater than 145g/m². You can get this information by gliding your mouse over the T-shirts on our site’s home page menu.


- Is the quality of my photograph good enough?

The higher the resolution, the better the result. The ideal image size is 300 DPI. If the resolution is less than 300 DPI the print size will be as large as possible.


- Which types of document format are acceptable?

We accept JPG, JPEG, GIF, PNG file formats


- My design has a background colour. Will it be wiped out?

In principle, yes since the background colour is that of the T-shirt; unless you specify to the contrary.


- How can a design without a background colour be downloaded onto a dark tee-shirt?

If your file has been created using Photoshop or Illustrator, you should strip out the background colour. If you cannot do this, ask us to strip it out for you..


- Which printing techniques are used for the tee-shirts?

The printing method we use is the industry’s top of the range process called flocking. There are two types of flocking: - Flex printing, smooth vinyl look - Flock printing, velvet look.

In both cases, the prints are solid and perfectly resistant to machine washing, provided the washing and care instructions are respected: - The Tee shirt should be machine washed inside out at a maximum of 30 or 40°C, do not use washing powders containing bleaching products - The T-shirts should also be ironed inside out. - Do not machine dry.


- What does DPI mean?

DPI means Dot Per Inch to define the pixel size. An image with a large number of pixels will have a high resolution and thus give an optimal print quality.


- How to contact us?

See the "contact us" key on the home page


How does it work?

- How can I select a T-shirt ?

On the home page, select the T-shirt list of your choice. When you click on Men, Women or Children, different models are displayed on the right,.


- How can I choose the colour of my T-shirt ?

Click on the T-shirt of your choice, colours available for that model are displayed in the T-shirt selection zone. Choice of colours can vary according to the T-shirt model


- How can I choose my size?

Once you have chosen your T-shirt click on the «size» key and choose from among the sizes available for that model (measures in centimetres).

XS	S	M	L	XL	2XL	3XXL
30/32	34/36	38/40	42/44	46/48	50/52	54/56

- How can I put a design, photo or text on my T-shirt?

Choose the zone that you want to customise, there are four creation frames
 - right sleeve
 - front view
 - back view
 - left sleeve

There are three pictogram’s called: "Designs" "Your designs" "Text"

DESIGNS: by clicking on the pictogram “Designs a creation panel appears, choose a design among the wide selection classified by theme, then, with the command keys, place it on the area of your choice, choose the colour, using the palette, as well as the size, by pressing the + and –. keys

YOUR DESIGNS: to download your own design or photo, click on the pictogram “Your designs” puis sur le panel, click on the key "download your file” then place it where you want with the command keys. Choose the size with the + and – keys

Attention :  > You cannot change the colour of your own designs once they have been downloaded. Make sure, therefore, that they are the right colour before downloading them as a function of the T-shirt colour you have chosen. You can experiment with one of our designs and our palette of colours.
 > As far as your photos are concerned, you can indicate any changes that you might wish to make (blocking out, cropping, etc.)

TEXT: You have a maximum of five lines to enter your text and you can choose the fonts, type size and text colour for each line.


- How can I change the position, size, colour of a design or text?

Select the design or text with your mouse et and place the selection where you want it, or use the keys on the creation panel provided for this purpose.


- Size function?

You will find a white asterisk at the bottom right of your design. Click and hold on this then move diagonally in order to change the size of your design. To change text size, use the size command in the Text creation panel.


- "Rotation" Function?

There is a blue cursor to the right of your design, by clicking and holding on this you can rotate your design.


- What is the rectangular frame in the middle of the T-shirt’s creation module used for?

This frame allows you to visualise the print zone of the T-shirt. If you place un element outside the frame, that part of the element which lies outside the frame will probably not be printed


- How do I add my completed tee-shirt to my shopping basket?

When you have finished creating your T-shirt, click the "add to basket" key


- How do I add more articles?

Once you have completed your first T-shirt and added it to your basket, start the creation process, described above, again.


Ordering and payment Questions

- How can I register on the TEZZME site?

Click on the register here key on the home page and complete the fields.


- How much does postage cost?

Postage costs are calculated on French Post Office postal rates in Metropolitan France only:
 > Shipment of one T-shirt: 5.80 euros tax included
 > From 2 to 5 T-shirts: 8.60 euros tax included for the lot

For other destinations foreseen in article 6 of the Sales Conditions, additional billing, based on French Post Office rates, will be mailed for your acceptance before your order is sent out.


- Am I told when my order is ratified?

cf CGV Article 4.


- How are payments secured?

cf CGV Article 7.


- What are your delivery times?

cf CGV Article 6.


- Can I change my order?

While drawing up your order, you can, change it by emptying it out of your basket then returning to the home page to begin a new order.


- What should I do if I receive a defective article or if there is a mistake?

cf CGV Article 9.


- How do I pay for my order?

cf CGV Article 5.